May 14, 2024  
2021 - 2022 University Catalog 
    
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2021 - 2022 University Catalog [ARCHIVED CATALOG]

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TLM 342 - Total Quality Management

Prerequisites: None
Examines TQM management methods and contrasts them with traditional methods in U.S. industry today. Participatory and authoritarian management approaches are reviewed. Case studies of successful applications are examined (e.g., FedEx, 3M, Dell) along with TQM attempts that have been unsuccessful.

3 credits


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