Mar 03, 2026  
2017-2018 University Catalog 
    
Catalog Navigation
  Catalog Home
  Admission to the University
  Welcome/Accreditations
  Life at Roger Williams University
  Programs of Study
  Programs by Degree
  Programs by School
  Courses
  Mario J. Gabelli School of Business
  School of Architecture, Art and Historic Preservation
  School of Engineering, Computing and Construction Management
  School of Humanities, Arts and Education of the Feinstein College of Arts and Sciences
  School of Justice Studies
  School of Social and Natural Sciences of the Feinstein College of Arts and Sciences
  Division of University Studies
  Undergraduate Course of Study
  Academic Regulations and Requirements
  University Core Curriculum
  University Honors Program
  Spiegel Center for Global and International Programs and Study Abroad
  Special Academic Programs
  Graduate Study
  School of Continuing Studies
  Licensure and Accreditation Information and Complaint Process
  Financial Aid
  Fee Schedules and Payment Options
  Directions
  Directory
  My Portfolio
HELP
2017-2018 University Catalog [ARCHIVED CATALOG]

Facebook this Page (opens a new window)
Tweet this Page (opens a new window)
Add to Portfolio (opens a new window)

IT 342 - Total Quality Management

Prerequisites: None
Examines TQM management methods and contrasts them with traditional methods in U.S. industry today. Participatory and authoritarian management approaches are reviewed. Case studies of successful applications are examined (e.g., FedEx, 3M, Dell) along with TQM attempts that have been unsuccessful.


Facebook this Page (opens a new window)
Tweet this Page (opens a new window)
Add to Portfolio (opens a new window)